Last updated 5 September 2026
This page explains how we deliver, your legal right to cancel, and how to return something. Nothing here reduces your statutory rights.
Delivery
Orders are despatched from England. We aim to despatch within three working days of your order, and we will email you when it is on its way. If an item is on backorder we will tell you before taking the order forward, and you may cancel at that point for a full refund.
We currently ship to 25 countries. If yours is not offered at checkout, send us your address and we will look at adding it.
Orders outside the United Kingdom
Prices on this site do not include import duty, customs charges or local sales tax. Where these apply they are payable by you on arrival, and they are set by your own country rather than by us. We cannot refund an order that is abandoned or returned because these charges were not paid.
Your right to cancel, and how to use it
If you are a consumer in the UK or the EU, you have a legal right to cancel your order within 14 days of receiving the goods, without giving any reason. This is separate from, and in addition to, our own 30 day policy below.
To cancel, tell us clearly before the 14 days are up. You can email infojagbt.com, or use the form at the bottom of this page. Once you have told us, you have a further 14 days to send the goods back.
We will refund everything you paid, including standard outbound delivery, within 14 days of getting the goods back, or of you showing proof of postage if that is sooner. If you chose a faster delivery service than our standard one, we refund the standard cost rather than the premium.
You pay the cost of returning the goods when you cancel for your own reasons. This includes ordering a unit for a car it does not fit, so please check your speaker setup before ordering. We may reduce your refund to reflect any loss in value if the goods have been handled more than was needed to check them.
Our 30 day policy
On top of your legal rights, we will accept a return within 30 days of purchase. The item must be unused and in the condition you received it, and we need a receipt or other proof of purchase.
If the goods are faulty
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not:
- within 30 days of delivery you may reject them and ask for a full refund;
- after 30 days and within six months we will repair or replace the unit, and if that is not possible you may claim a refund;
- we pay the return postage on faulty goods. Send us the receipt for it and we will refund that too.
Please email infojagbt.com before returning a faulty unit so we can help. Many issues, including steering wheel buttons that need mapping, are solved without a return at all.
Exchanges
We replace items that are faulty or damaged. Replacements are normally sent once the original unit has reached us and been inspected. If you need a replacement sooner than that, you can buy a second unit and we will refund the first once it arrives and the fault is confirmed.
Refunds
Refunds go back to the payment method you used. We will email you when we receive your return and again when the refund is approved or declined. Card and bank processing can add a few days at the far end, so if a refund has not appeared, check with your bank before contacting us.
Where to send returns
Innovatus International Ltd, 31 Louisberg Road, Hemswell Cliff, Gainsborough, DN21 5XU, EnglandWe recommend a tracked service. We cannot refund an item we never receive.
Model cancellation form
You do not have to use this form, but you may. Complete it and email it to infojagbt.com.
To: Innovatus International Ltd, 31 Louisberg Road, Hemswell Cliff, Gainsborough, DN21 5XU, England. Email: infojagbt.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Signature (only if this form is sent on paper):
Date:
Questions
Email infojagbt.com and we will help.